Last Updated: 26 February 2026

1. Introduction

QreativeThemes (“we,” “us,” or “our”) operates qreativethemes.com and sells WordPress themes through ThemeForest (operated by Envato) and Freemius.

For personal data collected through qreativethemes.com, QreativeThemes acts as the data controller.

For purchases made via ThemeForest/Envato or Freemius, those companies may act as independent data controllers for payment and transaction data processed on their platforms.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

2. Information We Process

When you purchase a theme through ThemeForest:

  • ThemeForest (Envato) handles all payment processing and customer data
  • We receive your purchase information including: name, country, state/province, city, purchase date, and theme purchased
  • We do not receive or store your payment information (credit card details, billing addresses)

When you purchase directly through Freemius:

  • Freemius handles payment processing
  • We receive: name, email address, billing country, purchase information
  • We do not receive or store your full payment card information

When you contact our support through Ticksy:

  • Name
  • Email address
  • Envato username (if applicable)
  • Theme purchase code
  • Support inquiry details
  • Website URL (if provided for troubleshooting)

When you visit our website:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring URLs

Contacts form(s) on our website:

When you submit a message through our contact form, we collect your name and email address solely for the purpose of responding to your inquiry.

This information is not used for marketing unless you explicitly opt in.

When you purchase services through our website:

Payments are processed securely by Stripe. We do not store your full payment card details. We may receive transaction information such as your name, email address, billing country, and payment status.

3. How We Use Your Information

We use the information we collect to:

  • Deliver products and services – Provide theme downloads, updates, and support
  • Process transactions – Verify purchases and license validity
  • Provide customer support – Respond to inquiries and troubleshoot issues
  • Send important updates – Theme updates, security notices, and license information
  • Improve our products – Understand usage patterns and customer needs
  • Send marketing communications – With your consent, send promotional emails (you can opt out anytime)
  • Prevent fraud – Verify licenses and prevent unauthorized use
  • Comply with legal obligations – Meet legal and regulatory requirements

4. How Long we Keep Information For

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

5. User Rights Section

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Object to processing
  • Request data portability
  • Withdraw consent (for marketing)

6. Automatically Collected Information

  • Analytics Data: We use Google Analytics to understand how visitors use our website
  • Cookies: We use cookies to improve your experience and analyze site usage

7. Information Sharing and Disclosure

We do not sell your personal information. We share your information only in these circumstances:

With Service Providers

  • ThemeForest/Envato – Marketplace and transaction management
  • Freemius – Licensing, subscriptions, and payments
  • Ticksy – Support ticket management
  • Email service providers
  • Stripe – Payment processing for services purchased directly through our website.
  • Hosting providers – Website infrastructure
  • Analytics providers – Website performance analysis

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to protect our rights, property, or safety.

Business Transfers

If QreativeThemes is acquired or merged with another company, your information may be transferred as part of that transaction.

8. International Data Transfers

Your information may be transferred and processed in countries outside your own. These companies use appropriate safeguards for international transfers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age required by applicable law in their jurisdiction. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

11. Third-Party Privacy Policies

You should review the privacy policies of:

These policies govern how your data is collected, used, and protected.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy on this page
  • Updating the “Last Updated” date

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For general privacy questions or data protection inquiries:

[email protected]